Dahua DHI-KTW02

Warranty Information – 1 Year

MAIN TERMS:
Warranty covers free repair of the purchased product during the warranty period.
Warranty period information is provided at the time of purchase and indicated in the Warranty Card.
The warranty period starts from the date of product purchase.
If a manufacturer defect is detected during the warranty period, the product is accepted at the Technical Service Center for inspection and repair in accordance with the Law of the Republic of Azerbaijan on Consumer Rights Protection.
The product must be complete, in original condition, and correspond to its internal specifications for repair.
Warranty service is provided only to the person whose name is listed in the Warranty Card and upon presentation of an identity document.
The repair may take 2–14 business days; this period may be extended if spare parts need to be ordered from the manufacturer (extension agreed via Service Act).
Replacing defective parts does not restart the warranty period.
The product is not temporarily replaced during warranty repair.
Damage caused by the consumer is not covered under warranty and will be repaired for a fee.

Warranty is provided if:
The defect is caused by the manufacturer.
The defect is detected during the warranty period.

Warranty is NOT provided if:
Damage caused by the consumer (mechanical damage, improper use, storage, transport, non-compliance with safety requirements, voltage issues, foreign objects, fire, flooding, force majeure, or unauthorized repair attempts).
IMEI or serial numbers do not match or are altered/damaged.
Warranty card is missing or not accompanied by a proof of purchase.
Tamper-proof seals are damaged.
Malfunctions caused by unlicensed software, viruses, or external programs.
Repair was not performed at the official Technical Service Center or signs of unprofessional interference are found.
Consumables or parts (cooler, power supply, battery, accumulator, etc.) are damaged or replaced.

Delivery Information – Free Shipping!

Free Shipping: Available for orders of 100 AZN or more.
For orders below this amount, delivery cost is calculated individually depending on the region (Baku city) and order value.

Time:
Baku city: Approximately 1 business day
Regions: Approximately 2–3 business days
International delivery: Based on agreement
For more details, please refer to the Delivery Terms page.

Installation & Initial Technical Support

To ensure proper and trouble-free use of your equipment, installation and initial technical support are provided by our team. The installation process is carried out exclusively by experienced technical service staff.

Installation service includes:

Unpacking the product and placing it correctly
Connecting it to a computer or other device
Installing the necessary software and drivers
Test run and verification of proper operation
Providing the user with a brief guide and recommendations

Note:Installation service is not included in the product price and is offered as a separate service.